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FAQ
Even if your subscriber has limited Internet connectivity or browsing capabilities, they should still be able to successfully receive your email.
Although all the content copy should be available, images may not display correctly and any links to external websites will probably not work.
Export all messages sent to a list with the numbers for reads, clicks and unsubscribes. You’ll be able to determine trends across your lists in list reporting.
- Click on ‘Lists’ under ‘Contacts’ on the main menu.
- Choose the list you need the report for and then click on the ‘Report’ button in the preview panel.
- Detailed reports are available on the right; click on List Subscriptions to see statistics for subscribe and unsubscribe activity on the list.
- Graphs reflect subscribe and unsubscribe rates as well as any active growth on the list and you’re able to filter results by date.
- In the message summary, you’re able to export all messages sent to the list, with the numbers you’re looking for.
A bounce is a notice from the receiving Internet Service Provider or domain that the email you attempted to send has not been delivered. When and if the ISP returns a bounce code to the system, bounces are reported. We distinguish between hard and soft bounces in reporting. Hard bounces signal permanent non-delivery errors whereas soft bounces are temporary issues, like a full mailbox.
You can upgrade your package or buy top up credits in ‘My Account.’ Click on ‘My Account’ on the main navigation and you’ll see ‘Upgrades & Top-up’ available in the drop down. You’ll see your current package and the different credit options available, follow the prompts to buy more credits.
Images need live on the system server in order to be added to your emails and show up correctly for all recipients.
Create an email and upload all images in step 2 of Message Composition.
- To upload images, click your cursor in the body of your mail where you want the image to go.
- On the editor that resembles Microsoft Word’s, click on the Image icon and then on the Browse Server button.
- To create new sub folders, right click on the Folder in the top left of the screen and click on Add New Sub folder.
- Click on Upload in the top left hand corner & Add files to browse for images on your PC.
- Once it’s loaded, it’ll show the file name.
- Click on Upload to start uploading the image
- The image properties will display and you can choose to left or right align the image, give it a border and spacing between the text and image.
- Click OK.
We recommend keeping image sizes below 25KB and the image format set to low resolution, 72dpi, RGB to decrease the time it takes to load images in the inbox. The higher the resolution and the wider and longer the image, the bigger the size. Big images will probably be blocked or take too long to download or render.
You can export your contacts from your email client, save and import them into Everlytic as recipients.
Click here to view the export instructions online for the following email clients:
- Microsoft Office Outlook® 2003
- Microsoft Outlook® 2002
- Microsoft Office Excel 2003
- Microsoft Excel 2002
A call to action link is used to prompt subscribers to click on a link and perform a desired action, like clicking on the ‘Read More’ to get to the full version of an article. Call to action links is one way of getting readers to interact with the content of your email.
You can link text or images as part of your call to action when composing an email message. When adding a link to your text / image you will need to highlight the text with your cursor and use the ‘Link’ icon on the editor to add a URL for webpages or email addresses.
Background colours in emails are generally not recommended but can be changed. You’ll probably need an HTML designer for this bit.
Most background colours in email are rejected by various email clients, including versions of Microsoft Outlook and Gmail. Because of rendering issues; the system doesn’t have a tool allowing you to change the background colour.
Changing the background colour
When you create a new mail and choose a template, you’re able to play around with template design, colours & palettes in that step.
To change the background in step 2 of composition, you’ll need to copy the source code and give it to your graphics designer or someone familiar with HTML to hardcode the background colour into the code.
You’ll be able to insert the changed code back into the system and send the email with a background colour. If you’ll be using this type of template often, have one designed for you and add it as a template or create a template from a sent message.
